eFax is an internet-based faxing service. Instead of relying on people having fax machines, and requiring their recipients to have fax machines, eFax allows users to “fax” information over the internet. It’s an attractive option for businesses, since it allows them to save money on purchasing and upgrading faxing hardware. It’s also an attractive option for individuals, since the average person generally doesn’t do enough faxing to justify the cost of a dedicated fax machine. Essentially, eFax is to faxing what e-mail is to snail mail.
How eFax Works
e-Faxing works just like regular faxing, for all intents and purposes. eFax users get a phone number that they can send to people and businesses that need to fax them documents. When the documents are sent to this number, the eFax service converts them into a digital file that can be e-mailed to the eFax user. As long as the eFax user has an internet connection and e-mail account, and the sender has the ability to send a fax, eFaxing is just like faxing the old fashioned way, only more convenient.
e-Faxing isn’t just for receiving faxes, either. Individuals and small businesses without dedicated fax machines can also use it to send faxes wherever they need to. By attaching a text document or scanned image of a document to an e-mail, and typing in the appropriate address in the “Recipient” box, eFax users can use their regular e-mail accounts to send faxes to anyone else with either an eFax account or a regular fax machine.
One very nice feature of eFax is their lifetime fax storage. This puts eFax ahead of traditional faxing- even if you lose your hard copy of your fax, the company retains a copy of the faxes you send and receive.
What Customers are Saying About eFax
In general, customers are very satisfied with eFax’s level of service. It is described as intuitive, easy to use, and the fact that it gives subscribers lifetime storage for their faxes comes in handy for most users. There is no additional charge for international or toll-free numbers, and it also allows customers to send large files. Users who rely on Outlook Express for their e-mail needs will enjoy the fact that eFax is compatible with Outlook, as well.
The most common criticism of eFax is based on price. eFax isn’t necessarily the most economical internet-based faxing service out there. Depending on customers’ needs, the lifetime fax storage alone may make eFax worthwhile. It’s also worth subscribing to for people who need to do a lot of faxing over a short period of time (such as during the months running up to a legal proceeding, for example), or who aren’t computer- or fax machine-savvy.
Pricing and Packages from eFax
eFax offers two different packages, depending on their users’ needs:
– The eFax Plus package is $16.95 per month (or $14.13 per month annually), with a one-time setup fee of $10. This plan includes one hundred and fifty inbound faxed pages per month, and an equal number of outbound pages. Users can have their choice of a local or toll-free faxing number. Any faxed pages that go over the eFax Plus user’s monthly allotment cost an additional ten cents per page.
– The eFax Pro package is $19.95 per month (or $16.63 per month annually), with a one-time setup fee of $19.95. This plan includes two hundred inbound faxed pages per month, and an equal number of outbound pages. Users also get their choice of a local or toll-free faxing number. Like the eFax Plus package, any pages that go over the user’s monthly allotment cost an additional ten cents per page.
The eFax Plus package is ideal for individuals and small businesses with low faxing volumes, since the one hundred and fifty allotment applies to individual pages (defined as a single page that takes no more than sixty seconds to send) and not complete faxes. The Pro package is better for those with higher faxing volumes, who are likely to use up their one hundred and fifty page allotment quickly. Choosing to be billed annually allows users to save a bit of money on their monthly faxing bills, which puts eFax more in line with their competitors’ pricing.